What is important to control during a call to positively influence the overall experience?

Controlling your temper during a call is critical to positively influencing the overall experience. Maintaining composure ensures clear and calm communication, which can significantly impact how the other party perceives the interaction. A professional and even demeanor fosters trust and understanding, enabling effective resolution of issues and concerns. When emotions run high, it can lead to misunderstanding and escalation, creating a negative atmosphere that complicates communication.

While aspects like voice tone, body language, and technical terminology contribute to effective communication, they are often influenced by the speaker's emotional state. If someone is unable to keep their temper in check, even a well-modulated tone or confident body language may not compensate for the tension or frustration conveyed. Thus, managing one's temper is foundational, allowing for more effective use of all communication tools and tactics.