What is a consequence of losing control during a call with a caller?

When losing control during a call with a caller, clear communication becomes more challenging. This is because effective communication relies on maintaining structure and clarity in the conversation. When control is lost, emotional responses may take over, leading to misunderstandings, confusion, and a breakdown in communication. The caller may become agitated or upset, making it difficult for both parties to convey their messages effectively. This often results in increased difficulty in resolving the issue at hand and can prolong the call unnecessarily, ultimately leading to a less satisfactory experience for both the caller and the representative.