To gain cooperation and trust, telecommunicators should be:

Building cooperation and trust with individuals in law enforcement communication is essential for effective interaction. Being civil and understanding fosters a positive atmosphere, encouraging open dialogue and the willingness to share information. When telecommunicators approach conversations with respect and empathy, they create a sense of safety and assurance for the individuals they are assisting. This can lead to better outcomes, as people are more likely to cooperate and provide accurate information when they feel valued and understood.

Conversely, rudeness, indifference, or aggression can create barriers to communication. If a telecommunicator is curt or dismissive, it can alienate individuals and discourage them from engaging fully in the conversation. Similarly, an aggressive demeanor may provoke defensiveness or fear, resulting in a breakdown of communication. In contrast, a civil and understanding approach directly supports the goals of effective law enforcement communication by establishing rapport and trust.