During emergencies, the responder relies on the telecommunicator to be the what?

In emergencies, the role of the telecommunicator is vital in maintaining a sense of order and composure amid chaos. Being "calm in the storm" refers to the telecommunicator's ability to provide a steady presence, offering reassurance and clear guidance to responders who may be experiencing high levels of stress. This calmness is crucial for effective communication, as it helps in relaying vital information accurately and efficiently.

While other roles, such as decision-making or providing information, are certainly important in a telecommunicator's duties, the emphasis on maintaining a calm demeanor serves as a foundational element that aids all aspects of crisis management. By being calm, the telecommunicator sets a tone that can help keep responders focused and composed, ultimately leading to better decision-making and coordination during emergencies.